Frequently asked questions

We hire out reusable plastic moving totes, delivered to your door before your move and collected after you're done. It's a faster, cleaner and easier alternative to cardboard boxes — no tape, no assembly, nothing to throw away.

No — we're not movers. We supply the moving boxes only. Use your own removalist, hire a van, or rope in the family ute; our totes work with all of them.

For most local moves, yes. Totes are clean, stackable, crush-proof and weather-resistant, need no tape or folding, and there's no cardboard mountain to break down and dispose of afterwards. They're also called crates, tubs or bins in Australia — same thing.

Book online, choose a delivery day, and a clean stack of totes with a dolly arrives at your door. Pack and move at your own pace, and when you've unpacked, nest the empty totes together and we collect the lot.

Hours, honestly. No driving around collecting boxes, no buying tape, no assembling, no breaking down, no tip run. Your entire box situation is sorted in the time it takes to place an order online.

Yes. Between every hire, each crate is cleaned with a non-toxic sanitiser that is cruelty-free and made without harsh chemicals — safer for your family, pets and the environment. After cleaning, it is treated with gentle deodorising drops made to the same standards.

Home moves, apartment and unit moves, office moves, downsizing and senior moves, renovations, home staging, decluttering, storage shuffles — and real estate agents who gift totes to their sellers at settlement.

The Sunshine Coast from Caloundra to Noosa — including Kawana, Mooloolaba, Maroochydore, Buderim, Nambour, Coolum, Peregian, Tewantin and Maleny — plus the Glass House Country hinterland (Beerwah, Glass House Mountains, Woodford). Postcodes 4550–4575 and 4514–4519.

Delivery and collection are part of every hire, charged as a single delivery fee based on your zone — and delivery is free on orders over $200. The address checker on our home page shows your exact fee instantly.

That's exactly how it works — at booking you give us your packing (delivery) address and your unpacking (collection) address. We deliver to the old place and collect from the new one, and the quote covers both trips, even across different zones.

All deliveries and collections run before 2pm — you'll choose a Morning (8am–11am) or Midday (11am–2pm) window when you book, and we'll confirm on the day.

Lost or stolen totes, broken lids, or crates cracked through rough handling carry a $60 replacement fee per tote. Lost or badly damaged dollies carry a $200 replacement fee per dolly. Normal wear and tear — scuffs, scratches, everyday marks — is never charged; our crates are working gear and we expect them to look like it. We'll always contact you with photos before any fee is charged.

It helps but isn't essential — plenty of customers have us leave the stack in the carport or by the front door, and leave the empty totes nested together the same way for pickup.

Sometimes! If the address checker says no, give us a call — depending on the run schedule we may still be able to help for a custom delivery fee.

Every package includes 2 weeks, which comfortably covers most local moves — totes arrive a few days before moving day and we collect once you've unpacked.

No problem — add extra weeks at checkout, or extend later before your collection date. Extension rates per week: 15 totes — $35 per extra week · 25 totes — $45 per extra week · 35 totes — $60 per extra week · 50 totes — $80 per extra week.

If you haven't arranged an extension and the totes aren't ready at collection, we simply charge the standard extra-week rate for your package — but a quick call before your collection date sorts it every time.

We can deliver a top-up based on availability — call or email and we'll add them to the next run.

Fair wear and tear is on us. Lost or badly damaged totes carry a $60 replacement fee per tote, and lost or badly damaged dollies carry a $200 replacement fee per dolly. We'll always talk to you before charging anything.

Usually it's comparable or cheaper once you count the real cost of cardboard: box kits, tape, fuel for collection runs, hours of assembly and breakdown, and disposal. With hire it's one flat price and none of the hassle.

By card, paid securely up front at booking — credit and debit cards, Apple Pay and Google Pay all accepted. We don't take cash.

Your reusable moving totes and a wheeled moving dolly.

Pack one room at a time and keep each room's totes grouped together. A simple list on your phone can help you remember what is packed where.

Heavier items at the bottom, fill each tote fully so nothing shifts, keep each room's things together, and stack totes squarely so the lids interlock. Around 20–25kg per tote is the comfortable limit for carrying.

That's the point! Lids interlock so stacks stay square — four to five loaded totes roll happily on the dolly.

Yes — it's one of our favourite things. Agents subscribe monthly and gift each seller a free tote pack when their property sells: a settlement gift people actually use. See the agent program.

Nothing is wasted — unused monthly allocations roll over automatically as points, so a quiet month banks up for a busy one. Points never expire while the subscription is active.

The totes remain Tote-ally Moved equipment and cannot be permanently branded. Agents can still personalise the seller gift message when issuing it.

The agent enters the seller's name and email in their dashboard; the seller receives a unique code and books their free delivery online in about two minutes.